Waterstar warrants its products against defects in materials and workmanship under normal use and service conditions. Coverage starts on the purchase date shown on the original invoice, and every claim needs proof of purchase from Waterstar or an authorised Waterstar distributor.
Coverage periods
| Product | Warranty |
|---|---|
| Pumps (SuperStar and HyperFlow) | 2 years, parts |
| Sand filters | 2 years, parts |
| Pool fittings (main drains, skimmers, inlets, vacuum points) | 2 years, parts |
| Overflow gratings | 2 years, parts |
| Underwater LED lights | 2 years, parts; 1 year on the LED driver |
| Transformers | 2 years, parts |
| Spa fittings and jets | 1 year, parts |
| Cleaning equipment and accessories | 1 year, parts |
| Wear parts (mechanical seals, gaskets, O-rings, baskets) | 6 months |
Installation
Products must be installed by a qualified professional in line with Waterstar installation guidelines, local codes and industry practice. Incorrect installation may void the warranty.
What is not covered
- Damage caused by incorrect installation, misuse, neglect or accident
- Damage from unauthorised modifications or repairs
- Normal wear and tear, including gaskets, O-rings, mechanical seals and filter media
- Damage from incorrect water chemistry (pH, chlorine or calcium outside the recommended ranges)
- Damage from freezing, flooding or natural events
- Electrical damage from power surges or incorrect electrical connections
- Products run outside their rated flow, pressure or voltage
- Cosmetic marks, discolouration or fading that do not affect function
- Transport damage not reported within 48 hours of delivery
- Products bought from unauthorised resellers
How to make a claim
- Email sales@waterstar.com.eg or call +20 2 2350 7070.
- Send your proof of purchase (order confirmation, invoice or receipt) showing the purchase date.
- Give the product code and, where the product has one, the serial number.
- Describe the fault, with photos or a short video.
- Our technical team reviews the claim within 3 to 5 working days.
- If the claim is approved, we repair or replace the product, or issue a credit, at our discretion.
Replacement parts or products may be new or refurbished and carry the remainder of the original warranty period. Unless agreed otherwise, the cost of sending a faulty product back to us is paid by the customer. International customers claim through their local authorised Waterstar distributor.
Commercial projects
Commercial pumps, filtration units and pump-room packages carry 2 years on parts. The commercial warranty requires installation by a qualified contractor, a commissioning report sent to us within 14 days of installation, maintenance to the Waterstar recommended schedule and a yearly inspection by a qualified technician, with records kept. For extended project warranty options, contact our sales team.
Your statutory rights under Egyptian consumer protection law are not affected.